SHIPPING & RETURNS

Returns, exchanges, or cancellations are not accepted. Faulty goods will be replaced on a case by case basis if adequate evidence is provided.
We are not responsible for lost, stolen, or damaged shipments.

Refunds will not be issued for items that have been marked as delivered. Please contact the mail carrier to locate the parcel with the tracking number provided.

If your order is damaged in transit you must file a damage report to your local postal service, and send an email to shop@jadepurplebrown.com including pictures of the damaged item(s).
If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.
Please send an email to studiounexpectes@gmail.com

Saturday unless noted otherwise in the shipping information on the page itself.

Your order has to be placed before Saturday 8 AM CE(S)T to be shipped the same Saturday. Orders placed after 8 AM will be shipped the next Saturday.
Shipping is automatically calculated at checkout. The delivery location determines the cost.
We don't ship international yet, but it is on our planning!
Please note that charges only include delivery; therefore non-US customers will be responsible for any import duties and local taxes.

Customs forms will not be adjusted to display "gift" or lower amount to avoid these fees. Shipping is automated.