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SHIPPING & RETURNS

When will my order be shipped? We will ship our orders every Satturday.

How much does shipping cost? Shipping is automatically calculated at checkout. The cost is determined by the delivery location.

International shipping? We don't ship international yet but it is on our planning!

What about costum duties? Please note that charges only include delivery; therefore non-US customers will be responsible for any import duties and local taxes. Customs forms will not be adjusted to display "gift" or lower amount to avoid these fees. Shipping is automated.

SHIPPING

When will my order be shipped? Saturday unless noted otherwise in the shipping information on the page itself. Your order has to be placed before Saturday 8 AM CE(S)T to be shipped the same Saturday. Orders placed after 8 AM will be shipped the next Saturday.

What is your return & exchange policy? Returns, exchanges, or cancellations are not accepted. Faulty goods will be replaced on a case by case basis if adequate evidence is provided.

What if something happens to my package? We are not responsible for lost, stolen, or damaged shipments. Refunds will not be issued for items that have been marked as delivered. Please contact the mail carrier to locate the parcel with the tracking number provided. If your order is damaged in transit you must file a damage report to your local postal service, and send an email to shop@jadepurplebrown.com including pictures of the damaged item(s).

What if I provided the incorrect address? If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

How do I get in touch about my order? Please send an email to studiounexpectes@gmail.com

RETURNS & EXCHANGE

What payment methodes do you accept? You can pay with IDeak, Apple pay and Credit Card.

What if something happens to my package? We are not responsible for lost, stolen, or damaged shipments. Refunds will not be issued for items that have been marked as delivered. Please contact the mail carrier to locate the parcel with the tracking number provided. If your order is damaged in transit you must file a damage report to your local postal service, and send an email to shop@jadepurplebrown.com including pictures of the damaged item(s).

What if I provided the incorrect address? If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

How do I get in touch about my order? Please send an email to studiounexpectes@gmail.com

PAYMENTS
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